Frequently Asked Questions

You’ve got questions…and we’ve got answers!

Do you sell to the public or just contractors?

We absolutely sell to the public, as well as contractors, other carpet stores, carpet salespeople, and builders.

What do I need to know in order to get an estimate?

The best way for us to give you an estimate is for you to take measurements of your home and draw them on a simple mock floor plan. This floor plan does not have to be professional or even pretty. Draw it on a piece of notebook paper, cardboard, a napkin; it doesn’t matter. What does matter is that the dimensions be clear and accurate. Carpet is a very directional product, so be sure that your dimensions are accurate and directionally correct. Also be sure to include the door jamb in your measurements, as carpet flops into the door jambs not just to the wall. Measure from longest point to longest point in each room, length and width of any halls, and the width and number of stairs you have. Don’t forget your closets if you want them carpeted. Then bring your floor plan into our office and we will calculate the amount of carpet you need, show you the various styles and colors of carpet, and give you your estimate.

What is the turn around time to get carpet installed?

Typical turn around for installation is 3 to 5 days, but in a pinch, we will do our best to get it in sooner if needed. We have even done some jobs the same or next day.

Do you offer shop at home sales?

Unfortunately the answer is no, however that is just one of the ways we are able to save you money. By not having an in home sales team, we have less overhead, which in turn allows us to offer better material prices.

How long do special order items take?

Assuming that the product is not back ordered, standard order time is 3 to 5 business days.

Can I just purchase the carpet and padding from you and install it myself?

Absolutely! That is the main scope of our business.

Do I really need to replace my padding or use padding under my carpet?

YES! Padding is the backbone of carpet, and without it your carpet will not last, nor give you that comfortable feeling under your feet. Carpet padding also serves as an insulator, and can help reduce your heating and air conditioning costs. Also without new padding under your carpet, your manufacturers warranty is immediately void.

Why is your carpet sold by the square yard and not by the square foot?

The answer to that is very simple. Carpet is not sold in 1′ by 1′ square pieces. It is sold in 12 or in some cases 15 foot widths. So imagine you have a 10×10 square room. That is 100 square feet. However, in order to carpet that room, you would have to purchase a 12×10 piece of carpet. That equals 120 square feet; see where I’m going with this? Any store that quotes you square foot prices on carpet is simply trying to make the price sound cheaper. To convert a square footage price to a square yardage price, simply multiply it by nine. For example, a $0.99 per square foot price would be $8.91 square yardage price.

How do I figure square yards?

Take the square footage and divide by 9. While this will give you the exact amount of square yards, this number does not allow for seaming. If you want to get a little closer to the amount of flooring you will actually need, take the square footage and divide by 8 1/2.

I have cats that occasionally have accidents on my carpet. What type of carpet can I buy to minimize this problem?

There are several carpet fibers on the market that will essentially oxidize any organic liquid that comes in contact with the carpet. Additionally, and perhaps more importantly, there is padding that is designed with pets in mind that prevents liquid from reaching the decking.

Gaithersburg Carpet Padding 450

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